Our contact details:
Company Director: Naomi Coleman
Registered Address: Henstaff Court Business Centre, Groesfaen, Cardiff, CF72 8NG
Phone Number: 07506 725 195
The type of personal information we collect:
At hedfan, we currently collect and process the following information:
Personal identifiers such as: names, addresses, telephone numbers, email addresses, job roles and organisation titles
Coaching session notes
Email correspondence with a variety of people within the organisations in which I work.
Financial information for payments made and received purposes.
Website user stats
Employee data (future)
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Collection via online enquiry forms
Collection by email correspondence
Session notes taken during coaching sessions.
Information received to produce coaching contracts.
Completion of Evaluation Surveys.
Website analytics.
We may also receive personal information indirectly, from the following sources in the following scenarios:
Referrals received from organisations e.g., when providing coaching services to an organisation as a client, individuals may be referred.
References received from other facilitator and training organisations.
We use the information that you have given us to:
maintain accurate records of services received.
follow up on enquiries.
seek further information and clarifications.
record events applicable to the services provided.
evidence discussions held (e.g., coaching sessions)
make contact to request/provide support and/or services.
Assess the standard of our service we provide from a client and their organisation’s view.
Please note, when you access social media from our social media links, and icons such as LinkedIn, Facebook, Instagram or You Tube, you should be clear that we hold no personal data on your use and that therefore you are adhering to their privacy policies and not ours
We may share some information with relevant and personally known business affiliates such as Associates, fellow trainers, subject matter experts where specialist support can be provided, organisational client stakeholders, subject to confidentiality clause].
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
We process your personal data under the following lawful bases:
When it is Necessary for a Contract e.g., to enable you to purchase products and services from us.
Under our Legitimate Interests e.g., to enable us to provide you with information about our products and services prior to entering a contract.
With your Consent e.g., when you ask to join our mailing list and make enquiries via our website.
The nature of our work means that at times we are given access to confidential client information. We respect your privacy and the confidential nature of the information you share with us. We appreciate that our ability to work together successfully depends on trust and your confidence that we will keep all such information confidential. So we do. We typically sign mutual confidentiality agreements with our clients to confirm that their proprietary plans, strategies and business information are protected.
Your information is securely stored.
We keep personal information generated by online enquiries, where there is no or little follow up interaction for 2yrs. We will then dispose your information by deletion.
We keep personal information generated by surveys for 2yrs. We will then dispose your information by deletion.
We keep correspondence with clients for 7years once the partnership has ceased or services have been delivered. We will then dispose your information by electronic archive.
We keep all coaching correspondence for 7 years in line with regulatory practice. We will then dispose your information by electronic archive.
Your data protection rights – Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@hedfan.co, c/o Henstaff Court Business Centre, Groesfaen, Cardiff CF72 8NG if you wish to make a request.
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Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies.
How this website uses cookies
When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
– Essential cookies. Only relevant if you have an account. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
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(c) A few wp-settings-{time}-[UID] cookies
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Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
Analytics Cookies: We use Google Analytics to analyse the use of our website. The Google Analytics JavaScript libraries use HTTP Cookies to “remember” what a user has done on previous pages / interactions with the website. Our analytics service provider generates statistical and other information about website use by means of cookies. The analytics cookies used by our website have the following names: _ga, _gid, _gat, AMP_TOKEN, _gac_<property-id>. The information generated relating to our website is used to create reports about the use of our website. Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy/.
What are your choices regarding cookies
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
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